Hollywood Reels Troubleshooting

Common issues and solutions

Motor Stops Working/ Game Doesn't Score
Motor will stop working intermittently and game will not score. Sensor cannot find Reel position and therefore cannot score. Check for 11.7v-12.2v  to and...
Fri, Sep 13, 2019 at 4:15 PM
Game Doesn't Score Coins
Check the Coin Sensor at base of the reel. Ensure the sensor has 12v and sends a signal back to the I/O board.
Tue, Feb 16, 2021 at 4:27 PM
Error 1
Player One vertical film reel sensor break missed sensor. If this error appears, the machine should count 24 seconds for one full revolution of the frames. ...
Tue, Feb 23, 2021 at 3:25 PM
Error 2
Player Two vertical film reel sensor break missed sensor. If this error appears, the machine should count 24 seconds for one full revolution of the frames. ...
Tue, Feb 23, 2021 at 3:26 PM
Left (or) Right vertical film reel stopped
The vertical film reel sensor break (tab) missed sensor, the sensor needs replacing, or the motor needs replacing.  1) Make sure that the rubber sensor ...
Tue, Feb 23, 2021 at 3:27 PM
Game will not dispense tickets (or) the correct amount of tickets
No tickets in machine, machine set to wrong score state or problem with ticket dispenser.  1) Check to make sure that the unit has tickets on the approp...
Tue, Feb 23, 2021 at 3:28 PM
"HELP" (or) "HLP" Displayed on Director One Star (or) Director Two Star
Unit out of tickets. This message will be displayed on the side with the associated problem.  1) Replace tickets
Tue, Feb 23, 2021 at 3:29 PM